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Privacy Policy

Effective date: 5th day of July, 2023

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This Site is a presentation website of a qualified mental, BACP registered health professional offering counselling and psychotherapy services.

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alinacraciun.co.uk (the "Site") is owned and operated by A Craciun Counselling & Psychotherapy. A Craciun Counselling & Psychotherapy is the data controller and can be contacted at: office@alinacraciun.co.uk.

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Purpose

The purpose of this privacy policy ("Privacy Policy") is to inform users of our Site of the following:

  1.  The personal data we will collect;

  2.  Use of collected data;

  3.  Who has access to the data collected;

  4.  The rights of Site users; and

  5.  The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

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GDPR and the Data Protection Act 

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

 

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

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Consent

Using our Site, users agree to the conditions set out in this Privacy Policy. When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing, which we completed before you withdrew your consent, unlawful. You can withdraw your consent by contacting us at office@alinacraciun.co.uk.

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Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal bases to collect and process the personal data of users in the EU:

  1. Users have provided their consent to the processing of their data for one or more specific purposes, and

  2. Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which the user is a party.

 

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect additional data beyond the data listed below without first notifying you.

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Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

  1. IP address;

  2. Location;

  3. Hardware and software details;

  4. Clicked links; and

  5.  Content viewed.

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Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

  1. First and last name;

  2. Email address;

  3. Phone number; and

  4. Address.

This data may be collected using the following methods:

  1. Creating an account and/or

  2. Filling in a form on our website

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How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy. The data we collect automatically is used for statistical purposes.  The data we collect when the user performs certain functions may be used for communication with the person who has provided it and the provision of our services.

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Who We Share Personal Data With

Employees

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

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Other Disclosures

We will not sell or share your data with other third parties except in the following cases:

  1. If the law requires it;

  2. If it is required for any legal proceeding;

  3. To prove or protect our legal rights;

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

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How Long We Store Personal Data

User data will be stored for 36 months. You will be notified if your data is kept longer than this period.

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How We Protect Your Personal Data

In order to protect your security, your data is stored securely and confidentially and used in a safe and ethical manner, in line with the relevant regulations in UK and EU.  We never share your data with other people or organisations without your consent unless we are legally required.

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While we take all reasonable precautions to ensure that user data is secure and that users are protected, the risk of harm always remains. The Internet as a whole can be insecure at times, and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.

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Your Rights as a User

Under the GDPR and UK Data Protection Act, you have the following rights:

  1. Right to be informed;

  2. Right of access;

  3. Right to rectification;

  4. Right to erasure;

  5. Right to restrict processing;

  6. Right to data portability; and

  7. Right to object.

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Children

We do not knowingly collect or use personal data from children under 16. If we learn that we have collected personal data from a child under 16, the personal data will be deleted as soon as possible. If a child under 16 has provided us with personal data, their parent or guardian may contact us by email: office@alinacraciun.co.uk.

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How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact us by email: office@alinacraciun.co.uk

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How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

1. You can opt out of using your personal data for marketing emails. You can opt-out by clicking "unsubscribe" at the bottom of any marketing email or updating your email preferences under "Your Account", or by emailing us at office@alinacraciun.co.uk.

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Cookie Policy

For information about cookies, please visit our Cookie Statement page.

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Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

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Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner, you may contact a supervisory authority. You also have the right to make a complaint to a supervisory

authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office in the UK.

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Contact Information

If you have any questions, concerns or complaints, you can contact us by email: office@alinacraciun.co.uk.

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